Legal & Policies

Your Trust. Our Responsibility.
At Cleanaza, we believe in transparent, honest business practices. Below you’ll find the policies that govern our services, products, and your relationship with our brand. Please read them carefully before booking or placing an order.

1. Terms & Conditions
Your Agreement When Using Our Services
By using Cleanaza’s website, services, or purchasing our products, you agree to abide by our terms, including:

  • Service availability is subject to scheduling and location.

  • All bookings must be confirmed via email, call, or message.

  • Prices are subject to change based on service size, time, and scope.

  • Customers are responsible for providing accurate address and access details.

  • Cleanaza reserves the right to refuse service for safety or compliance reasons.

2. Privacy Policy
Your Information Is Safe with Us
We are committed to protecting your personal data. This includes information collected through our forms, services, or products.

  • We collect only necessary information (e.g., name, contact, service history).

  • Your data is never sold or shared with third parties without consent.

  • We use encryption and secure storage to protect your data.

  • You can request, edit, or delete your data at any time.

3. Refund & Cancellation Policy
We Keep It Fair and Flexible
We understand plans change, and we aim to be as flexible as possible:

  • Service Cancellations: Cancellations must be made at least 12 hours before the scheduled service time. Late cancellations may be subject to a cancellation fee.

  • Refunds for Services: If you’re unsatisfied with the service, please contact us within 24 hours. We’ll either fix the issue or offer a refund depending on the situation.

  • Product Returns: Unopened, unused products may be returned within 7 days of delivery. Refunds are processed once the item is received and inspected.

4. Shipping Policy
Fast, Safe, and Transparent Delivery
We deliver Cleanaza products nationwide via trusted courier services.

  • Processing Time: Orders are packed and shipped within 1–2 business days.

  • Delivery Time: Typically 2–5 working days, depending on location.

  • Shipping Charges: Calculated at checkout based on your delivery address.

  • Tracking: All orders come with tracking details sent via email or SMS.

Need Assistance?
If you have questions about any of our policies or need personalized support, we’re here to help.
Email: support@cleanaza.com
Call / WhatsApp: +92-3455085957

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